Shipping Policy
Effective Date: May 5, 2026
At Ink And Essence Co., each order is prepared with care and intention. This policy outlines how we process and ship orders, and what to expect once your package leaves our hands.
1. Order Processing
We make every reasonable effort to process and fulfill orders by the next business day.
Processing times may be extended during high-volume periods, holidays, or unforeseen circumstances. Orders are not processed or shipped on weekends or major holidays.
2. Shipping Methods & Carriers
Shipping options and rates are provided at checkout. We rely on third-party carriers to deliver your order.
We currently accept orders deliverable within the United States. Hopefully as we grow we will be able to service a larger geographical area.
Once an order has been handed off to the carrier, delivery times are outside of our control.
3. Risk of Loss & Transit Issues
All orders are considered fulfilled and transferred once they are delivered to the shipping carrier.
We are not responsible for items lost, stolen, or damaged during transit. Any delivery issues must be addressed directly with the carrier.
If needed, we may assist by providing tracking information or documentation.
4. Heat & Environmental Conditions
Our products are sensitive to environmental conditions.
Exposure to high temperatures—such as during transit to warmer regions or summer months—may cause softening, sweating, or other cosmetic changes, particularly with soy-based wax products.
By placing an order, you acknowledge and accept the risks associated with temperature exposure during shipping.
5. Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Shipping Delays
We are not responsible for delays caused by carriers, weather conditions, or other factors beyond our control.
7. Contact
For questions regarding shipping, contact us at: