Returns &
Refund Policy
Effective Date: May 3rd, 2026
At Ink And Essence Co., each product is crafted in small batches. Because of the nature of our goods, we do not accept general returns. This policy outlines when refunds may be issued and how such situations are handled.
1. No General Returns
We do not accept returns for reasons such as change of mind, scent preference, or subjective dissatisfaction. Scent is personal, and our products are described through narrative and mood rather than exact scent notes.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
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You received the wrong item
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Your order arrived damaged or defective
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There was a clear error on our part
Requests must be made within 7 days of delivery and include proof (such as photos) where applicable.
3. No Return Required
If a refund is approved, you will not be required to return the product. Due to the nature of our items, returned goods cannot be resold or safely redistributed.
You may keep, gift, or dispose of the product at your discretion.
4. Refund Method
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
5. Abuse & Discretion
We reserve the right to deny refund requests in cases of suspected abuse, excessive claims, or bad faith.
All refund decisions are made at our sole discretion.
6. Final Sale Items
Certain items may be marked as Final Sale and are not eligible for refunds under any circumstances. These will be clearly identified at the time of purchase.
7. Contact
To request a refund or report an issue, contact us at: